Support
Support
Warranty, installation guides, the service network, and how to raise a complaint.
How we can help
- Raise a complaint Tell us what has gone wrong. The serial number is on the meter body.
- Questions we are asked Further down this page.
- Approvals and certificates Every approval this range holds, with the certificate number, who issued it and when it expires. Quote the number to the issuing body and it will check out.
- Datasheets and documents Every document opens straight away. No form, no email address.
Talk to us
Mon–Fri, 10:00–17:00 IST Our team will acknowledge and respond to queries within one working day.
Raise a complaint
Tell us what has gone wrong. The serial number is on the meter body.
Questions we are asked
How accurate is a Metrys bulk meter?
Every meter leaves the works tested to ISO 4064 class 2. The permissible error is ±5% below Q2 and ±2% at and above Q2, measured at Q3 = 16 m3/h.
What sizes do you supply?
DN15 to DN300 as standard. Sizes above DN300 are made to order; ask for a lead time.
Do you install the meters?
We commission bulk meters in Uttarakhand and train the utility team on site. Domestic meters are usually fitted by the utility.